to demand good
The Non-State Actor Component (NSAC) of the Demand for Good Governance (DFGG) project has three channels or levels to address complaints: 1) Complaints can be submitted to the NSAC Secretariat in writing on issues related generally to the terms and conditions of the grants; 2) Complaints can also be submitted to the GMC directly for issues concerning the grant selection process; 3) Finally, complaints can be addressed to the DFGG project grievance committee.
If the complainant is not satisfied by the Secretariat’s response or has a complaint regarding the GMC’s decision-making process, they can directly write to the GMC by using the comments form. The NSAC Secretariat will log the complaint (providing a unique ID code), and forward it to the GMC chair for action. The GMC will issue an acknowledgement letter within five working days, including an outline of the complaint review and appeal process. A written response will be issued within two weeks. The GMC can also coordinate a meeting with the aggrieved party if required. To address such issues in an expedient manner, the GMC will nominate a sub-committee to handle complaints.
The NSAC Secretariat received a complaint from the NGO Advocacy Network for Development (NAND) based in Battambang on August 10, 2010 via e-mail regarding the grants selection process under NSAC’s medium and large grants competition. In accordance with the project’s operations manual, the complaint was logged and given a unique ID number. Further, a grievance committee, a sub-committee of the grant-making committee, was formed to review and respond to the complaint (Complaint # NAND082010). The grievance committee formally responded to the complaint on August 23, within the specified two-week period. Please find below links to the original complaint and the GMC’s response.